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Shift Feedback Form

Capture post-Shift insights, collect ratings, and improve future Volunteer operations.

📌 Note: The screenshots and settings shown in this article may not match what you see in your own platform, as Rosterfy is highly customisable. If you need guidance specific to your setup, please contact our support team.

The Shift Feedback form captures post-Shift insights and ratings to help Admins and Leaders improve future operations and Volunteer support.

IN THIS ARTICLE:

Where to Assign the Form

The Shift Feedback form can be applied in the following locations of the Rosterfy application:

💡Tip: The Shift Feedback Form can be applied to multiple form field setting options at one time including: Shift Attended Form, Post Shift Feedback Form, Post Shift Leader Feedback Form.

Organization Level (Global)

Assigning a Shift Feedback form at the organization level applies the feature across all Events and Shifts by default.

  1. Click Settings > Organization Settings.

  2. Click the Events tab.

  3. Click the Default Shift Attended Form option, or Default Post Shift Feedback Form option, or Default Post Shift Leader Feedback Form field(s) dropdown to select a form.

  4. Click the Save button.

Event Level

Assigning a Shift Feedback form within a specific Event's settings assigns the form exclusively for that Event and all of its corresponding Shifts.

  1. Click Events > Events.

  2. Click the More Actions menu on the Event you wish to assign a shift feedback form to.

  3. Click Update. The Event appears:

  4. Click the Shift Defaults tab.

  5. Click the Default Shift Attended Form option, or Default Post Shift Feedback Form option, or Default Post Shift Leader Feedback Form field(s) dropdown to select a form.

  6. Click the Save button.

Shift Level

Assigning a Shift Feedback form on an individual Shift applies the setting strictly to that single Shift, leaving the rest of the Event unaffected.

  1. Click Events > Events.

  2. Click the View Shifts button on the Event the Shift is located. The Event's Shift list appears:

  3. Click the More Actions menu on the Shift you wish to update.

  4. Click Update. The Shift appears:

  5. Click the Forms tab.

  6. Click the Shift Attended Form option, or Post Shift Feedback Form option, or Post Shift Leader Feedback Form field(s) dropdown to select a form.

  7. Click the Save button.

Where the Form Appears

The Shift Feedback form appears in the User Portal automatically after a Shift has ended and the Volunteer's shift status is Attended. Click the Complete Post Shift Feedback button:

Duration and Availability

The Shift Feedback form remains active for 7 days post-shift before expiring.

Form Rules

See the following supported and unsupported features:

Form Rules:

  • ❌ No shareable link.

  • ❌ Tab breaks not supported.

  • ❌ Page breaks not supported.

  • ✅ Add Content supported.

  • ❌ Add Referees not supported.

  • ✅ Add Availability supported.

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